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Return Policy ALL returns must first obtain an RA number prior to sending the shipment back to us. Failure to do so will cause the delay to the processing of your returns and may even end up as unknown shipment on our side. We will not honor any returns without RA number. **Unless specified, all of our products are brand new ** Dead on Arrival (DOA) Damaged - If the unit arrives damaged, please report to us immediately at support@officebeyond.com. Take a digital photo and email it to us. If the order is shipped by UPS or Fedex, it is best that you refuse the delivery. Even if you cannot refuse the delivery (e.g. left on door), please notify us right away about the damaged shipments. Defective Unit - If the unit arrives with obvious damage or does not work (defective), please notify us right away. For DOA you must report to us within 3 days of delivery to qualify full refund of both product, shipping (to you), as well as shipping back to us. Our compensation for return shipping expense varies by products. Typically we will send you or email you a US Postal label in which you can print out and apply to the shipment. Camera Battery Compatibility Issue - In the case in which our battery is not compatible with your camera, (and you will know right away) we will treat it as DOA and follow with DOA refund and compensation policy. Refund After 3 Days Any refunds after 3 days of delivery may be subject up to 15% restocking fee upon receiving and examining the product. Product must be returned with original packaging to receive refunds. Products damaged due to misuse or in poor condition are not refundable. Shipping fees are not compensated (both ways). Refunds is available up to 30 days from delivery of the shipment on most product. Warranty Unless otherwise specified, all of our products comes with standard 1 year repair/replacement warranty. Some products such as variacs have special warranty offered by Office Beyond. Please see variacs for more detail. |
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